Common Issues & Solutions

Stuck Zoomed In
Sometimes students can accidently press a key combination that will enable the built-in magnifier in Chromebooks, to revert back to normal just press the fo...
Thu, 25 Feb, 2021 at 1:26 PM
Inverted Colours (High Contrast)
A common problem is when a student accidently enables high contrast in Accessibility.  To disable, press the follow key combo again.  + Ctrl + H ...
Thu, 25 Feb, 2021 at 1:26 PM
@ Key Not Working (Keyboard Layout Change)
Students can accidently switch the country region which can change the layout of the keys and cause confusion.  To revert back to normal, click the bott...
Thu, 25 Feb, 2021 at 1:26 PM
Asking for Old Password When Logging In
On some occasions, it may ask for an old password when a student tries to log in.  To resolve this, follow the guide below. Step 1: Click Forgot your...
Mon, 4 Oct, 2021 at 2:49 PM
Asking for a code when logging in to the Chromebook
If a student enters their email and password and it is asking for a code from your email, this is due to an incorrect email being entered.  Please follow th...
Thu, 25 Feb, 2021 at 1:27 PM
Printing from Chromebooks
Select Print from the File menu in Word, PowerPoint etc. At the Chrome print screen select ‘See more…’ to add a printer Select the correct prin...
Thu, 16 Dec, 2021 at 1:27 PM
Find serial number of Chromebook
The easiest way on the software side to locate your Chromebook’s serial number is by tapping the search button on your keyboard and type in ‘chrome://system...
Wed, 16 Feb, 2022 at 11:07 AM
Keys not working (reassigned)
Check the keys have not been reassigned - seems to be machine based. 
Wed, 16 Feb, 2022 at 11:08 AM