On some occasions, it may ask for an old password when a student tries to log in.  To resolve this, follow the guide below.



Step 1: Click Forgot your old password on the screen where it asks for the old password.


Step 2: On the next screen, click Proceed anyway.

 

Step 3: It will say you will lose your local data, but as Chromebooks are all cloud-based, this is fine and you will not lose any data (Except your Downloads as these are local, but you shouldn't be saving important files in downloads anyways), so click Continue.


Step 5: Done! You should now be able to login without it asking for an old password.